Better Public Services

Last updated: 26 August 2014

State sector updates on delivering Better Public Services, including the Government's 10 priority results and targets.

21 July 2014:  Latest updates on the Better Public Services (BPS) Results are now available. Click on the Result Area tabs under the ‘Delivering better public services’ heading  to see details on the progress of each result.  For an overall picture of how all 10 Results are tracking, click on the BPS Snapshot graphic under the ‘Results for New Zealand’ heading.

26 August 2014: See RealMe wins international internet award (BPS Result 10) – media statement from Minister of Internal Affairs Hon Peter Dunne.


Government agencies are working together and with communities to come up with innovative ways to deliver better public services. See examples in the videos below.

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Delivering better public services

Delivering better public services within tight financial constraints is one of the Government's four priorities for this term. And achieving results that make a difference to New Zealanders is at the heart of that. Ten specific results have been identified, set across five result areas:

Result 1
Result 2-4
Result 5-6
Result 7-8
Result 9-10
Case Studies

Results for New Zealand

New Zealand's State sector faces increasing expectations for better public services in the context of prolonged financial constraints compounded by the global financial crisis. There is demand for improvements in addressing complex, long-term issues that affect New Zealanders.

The key to doing more with less lies in productivity, innovation, and increased agility to provide services. Agencies need to change, develop new business models, work more closely with others and harness new technologies in order to meet emerging challenges.

To view the Snapshot of all the results, click on the image to the right.


Celebrating success

Recognising and celebrating projects that demonstrate public sector success and innovative approaches to delivering better public services.

 Celebrating Success

Photo shows a screen grab of the “Mistakes” television commercial on road safety.

Cross agency partnership reducing road deaths praised

Launched in 2010, the programme called “Safer Journeys” is the government’s road safety strategy to 2020. It is a collaborative initiative of the National Road Safety Committee (NRSC) which core members include the Ministry of Transport, the NZ Transport Agency (NZTA), NZ Police, the Accident Compensation Corporation (ACC) and Local Government NZ. The Health, Education and Justice Ministries as well as Work Safe NZ are associate members.

In 2013, the Ministry of Transport recorded New Zealand’s  lowest number of road deaths in over 60 years. The international measure of deaths per 100,000 population reduced from 8.6 when the multi-agency programme was launched in 2010, to 5.7 at the end of 2013.

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Spotlight on better public services initiatives


Children accompanied by their parents get a glimpse of early childhood education (ECE) during the launch of the Pacific Early Learning Mobile Outreach Service (PELMOS) SMARTBUS. Read more...

Delivering better public services that meet the needs of New Zealanders requires government agencies to be innovative, responsive and work together. We're spotlighting just some of the State sector initiatives taking off now around the country:

Connecting you with government

Putting the law online

One view, one balance, one student loan

Knowing your duty

Government Legal Network - a pathway to success

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