Better Public Services

Last updated: 1 week ago

State sector updates on delivering Better Public Services, including the Government's 10 priority results and targets.

Progress continues on public service targets, joint statement by Deputy Prime Minister Hon Bill English and Minister of State Services Hon Dr Jonathan Coleman. Details on the BPS progress update available on this page.

Government agencies are working together and with communities to come up with innovative ways to deliver better public services. See examples in the videos below.

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Delivering better public services

Delivering better public services within tight financial constraints is one of the Government's four priorities for this term. And achieving results that make a difference to New Zealanders is at the heart of that. Ten specific results have been identified, set across five result areas:

Result 1
Result 2-4
Result 5-6
Result 7-8
Result 9-10
Case Studies

Results for New Zealand

New Zealand's State sector faces increasing expectations for better public services in the context of prolonged financial constraints compounded by the global financial crisis. There is demand for improvements in addressing complex, long-term issues that affect New Zealanders.

The key to doing more with less lies in productivity, innovation, and increased agility to provide services. Agencies need to change, develop new business models, work more closely with others and harness new technologies in order to meet emerging challenges.

To view the Snapshot of all the results, click on the image to the right.

BPS Snapshot thumbnail

Celebrating success

Recognising and celebrating projects that demonstrate public sector success and innovative approaches to delivering better public services.

 Celebrating Success

Photo shows Pasifika students interacting during a “Pasifika Power Up for NCEA” session where they learn how to plan, prepare and study for NCEA

Programme to increase Pasifika students NCEA achievement praised

“A joined-up approach led by Ministry of Education and Ministry of Pacific Island Affairs will have long-term benefits for our Pasifika youth,” States Services Commissioner Iain Rennie said.

The “Pasifika Power up for NCEA” programme which involves family, churches and community groups aims to increase achievement of Pasifika students sitting NCEA Level 2.

“Over the past couple of years, figures show an increasing number of Pasifika students achieving NCEA Level 2 qualifications with 71.8% in 2013 compared to 56.5% in 2009.  We are committed and determined to take innovative and collaborative approaches to build on this positive trend,” said Rawiri Brell, Deputy Secretary for Early Learning, Parents and Whānau at the Ministry of the Education.

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Spotlight on better public services initiatives


Children accompanied by their parents get a glimpse of early childhood education (ECE) during the launch of the Pacific Early Learning Mobile Outreach Service (PELMOS) SMARTBUS. Read more...

Delivering better public services that meet the needs of New Zealanders requires government agencies to be innovative, responsive and work together. We're spotlighting just some of the State sector initiatives taking off now around the country:

Connecting you with government

Putting the law online

One view, one balance, one student loan

Knowing your duty

Government Legal Network - a pathway to success

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