Performance Improvement Framework

Last updated: 12 October 2017

A joint central agency initiative to help senior leaders improve the performance of the agencies they lead.

Update 1 September 2017:

The Performance Improvement Framework (PIF) Follow Up Review for Statistics New Zealand (PDF 607 KB) is now available.

The Performance Improvement Framework (PIF) helps senior leaders in the State Services lead performance improvement in their agencies and across the system. Users of the framework start with the question: “what is the contribution New Zealand needs from this agency (or sector or system) in the medium term?” They then use the framework to identify the critical gaps and opportunities between the current and desirable future capability and performance.

Performance Improvement Framework

The Performance Improvement Framework
and Lead Questions

Published PIF Reports

Core Guides

Core Guide 1

Core Guide 1

What is the Performance Improvement Framework?

Core Guide 2

Core Guide 2

Undertaking a PIF Self-review

Research in to the Performance Improvement Framework

The Performance Improvement Framework (PIF) is a programme and tool for Public Service Chief Executives and agencies.

The public service continually aims to lift its performance and drive change to deliver better services and results for New Zealanders. A PIF review supports this by asking what New Zealanders need from public agencies, what the challenges are and what success looks like.

Late in 2016, the States Services Commission asked the Victoria University of Wellington School of Government to undertake some research into PIF. We wanted to understand the value of PIF, if it is worthwhile, where the value lies and how we can improve. We would like to thank the nearly 500 public servants who participated in the survey and case studies.

Overall, the research showed that a PIF review is seen as an effective performance improvement tool - and the support for PIF is high. The research also indicated areas where we can improve to ensure we continue to deliver value for our Public Service Chief Executives and agencies.

To read the findings please see the Full Report  and Overview prepared by the Victoria University of Wellington School of Government:

More about the Performance Improvement Framework