New Zealanders' Experience Research Programme

Home > Work programmes > State Services Research > New Zealanders' Experience Research Programme

The New Zealanders’ Experience research programme aims to explore New Zealanders’ levels of satisfaction with State Services as well as what is important to New Zealanders when they use State Services. The research programme will provide evidence and data about how to improve State Services to make them more accessible, responsive and effective. The research will help to inform State Services about their progress towards the Development Goals for the State Services, in particular the Accessible State Services goal. The programme includes both quantitative and qualitative research and draws on international best practice in public satisfaction surveying.


Sort alphabetically	Sorted by publication date

Common Measurements Tool	16/4/2008
See: A Guide to Using the Common Measurements Tool and a quick reference one page information ...


Public Satisfaction with Service Quality 2007: The Kiwis Count Survey	8/4/2008
Kiwis Count is the first all-of-government national survey to ask New Zealanders about their perceptions and experiences of public services as a whole. A random sample of over 6,000 New Zealanders was surveyed by post, with a response rate of over 60%. Their views have provided us with a ...


ARE you open? Accessible, Responsive and Effective State Services	13/11/2007
State Services Commission November 2007, ISBN 978-0-478-30321-6, Crown copyright. In 2006 the SSC published the findings from qualitative research in the community of Rotorua. The research told a story about how accessible State agencies are, from the point of view of New ...


Satisfaction and Trust in the State Services ('drivers' survey)	6/7/2007
A report prepared for the State Services Commission by Colmar Brunton, May 2007, on the results of a survey, known as the Drivers Survey. The Executive Summary to the report is published below. See also: Media statement ...


Accessible State Services - Rotorua research pilot report	11/7/2006
State Services Commission, July 2006, ISBN 0-478-24474-6, Crown copyright. This report, part of the New Zealanders' Experience Research Programme., takes a focused look at access to service delivery in one region. ...