This literature review was undertaken to provide a conceptual basis for developing a framework for measuring training and development in government agencies. To this end, the section considers information from the literature on definitions of training and development, various ways of categorising training, purposes and associated benefits of measuring training, possible training measures, and measurement issues. It also outlines briefly some key findings about training from the literature.
Examining the literature was an iterative process throughout the research, as successive interviews and feedback prompted consideration of additional ideas and sources, which then fed into the revised framework and conclusions.
