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ARE you open? Accessible, Responsive and Effective State Services
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Section 1: Accessible State Services
ARE you open? Accessible, Responsive and Effective State Services
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Contents
Title page
Acknowledgements
Introduction
Section 1: Accessible State Services
Who's [not] knocking at the door?
Is the door open?
Promoting awareness
Making it easy
Consistency of information across channels
Section 2: Responsive State Services
Section 3: Effective State Services
Appendix 1: Agencies' updates on case studies
Appendix 2: Interview questions for agencies
Appendix 3: List of agencies and organisations interviewed
Acronyms used in this report
Section 1: Accessible State Services
Last updated:
13 November 2007
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