Delivered well, performance measurement supports Ministers and State sector leaders in at least three ways:
- Informing strategy and policy development. Performance measurement is used to inform overall strategic planning and direction-setting as well as the ongoing development and implementation of policy and plans. Evidence gained about the difference your agency made through the services it provided, and the interventions chosen can be used to make informed, targeted changes to policies and plans.
- Informing capability and service development. Performance measures are used to identify areas where capabilities and services need to be developed to enhance core outcomes. For instance, your agency should use performance measurement information to inform workforce planning, recruitment, HR development and organisational planning, which all contribute to enhancing the design, delivery and impact of core services.
- Reporting achievements. Performance measurement should also be used by agencies to report coherently and concisely on their achievements. If you follow the performance measurement process your agency will be able to produce clear, coherent performance stories around the ministerial priorities it is aiming to achieve. These stories can clearly explain how your agency is progressing towards achieving its outcomes.
