This module explains why performance measurement is critical within the State sector, and what can be gained from effective measurement. It helps you define 'the results that matter most' to performance, and scope out a monitoring framework and sets of measures to track progress.
Measurement is a core activity for any agency or sector that is focused on delivering results for New Zealanders. Performance is measured primarily to allow you to maximise the results that are meaningful to your organisation by adjusting what you produce, using the capabilities and funding available.
Transparent reporting to Parliament is a statutory obligation. You also have obligations to report transparently to Ministers and stakeholder groups. To fulfil these obligations, agencies usually use a sub-set of the detailed information they need to run their business well. It is good practice, therefore, to build performance measures into regular planning and decision-making as well as using them to report to Ministers and Parliament.