Early warning signs in the relationships capability dimension include:
- significant or rapid changes in stakeholder views of an agency
- frequent legal action and/or poor industrial relations
- evidence of low levels of client focus
- low commitment to collaboration internally or with other agencies and an 'us against them' culture
- no agreed protocols for working with other agencies in the same sector
- inwardly-focused agency, characterised by a lack of interest in learning from New Zealanders or from other agencies
- frequent media reports that the agency is failing to meet customer needs
- sustained bad press or gossip about an agency.
