The areas of investigation, together with examples of evidence, should be available before the Gateway Review starts. The information is likely to be found in the documents suggested below, but may be located in other programme or project documents or elsewhere in the organisation's documentation system:
- an updated Business Case that reflects actual operating conditions, base-lined against the Business Case in Gateway Review 4
- report on the findings from Post Implementation Review (or equivalent major post project review)
- an assessment of the benefits delivered to date and expectations for the future
- a summary of contract changes since Gateway Review 4, where applicable
- plans for contract improvement and service improvement
- performance reports / KPIs
- customer surveys
- performance measurement systems
- resources, skills appraisals and personnel plans to continue managing the contract
- reports on stakeholder issues
- plans for disposal of any assets at the end of the contract (e.g. resources, buildings, staff, Intellectual Property Rights (IPR))
- for construction projects, updated health and safety file; plans for re-use of integrated project team where applicable
- for IT-enabled projects, security documents, (e.g. Accreditation Document Set (ADS)).
- information showing how client/provider manage the relationship and engage with each other.
