Kiwis Count is the first all-of-government national survey to ask New Zealanders about their perceptions and experiences of public services as a whole. A random sample of over 6,000 New Zealanders was surveyed by post, with a response rate of over 60%. Their views have provided us with a wealth of information on where public services are doing well and where they can be improved, in relation to the drivers of satisfaction and trust. The Commission is planning a further survey in 2009.
For more information about Kiwis Count, contact newzealanders.experience@ssc.govt.nz.
See Media statement from Mark Prebble, State Services Commissioner
For printing downloading - PDF file of this report (1.2M), and PDF file of survey results from Nielsen (969.6k)
See also:
Kiwis Count Survey PowerPoint presentation, the Common Measurements Tool and Schedule for Service Grouping Presentations
