Kiwis Count Survey
Measures the quality of public sector organisations' services by researching New Zealanders' perceptions and experiences.
Update December 2012 Quarterly Results
The latest Kiwis Count quarterly update (Quarterly Update 3) shows that New Zealanders' satisfaction with 7 out of 42 services improved over the quarter, 10 services maintained their previous score and 25 services recorded decreases in service quality. Read about the survey findings here.
The Kiwis Count survey has been developed from work done by the SSC multi-year research programme on what services really matter to the New Zealand public. You can find more information on this work and the drivers that identified what services would be measured here.
Kiwis Count measures satisfaction and identifies areas for improvement in public services. The measurement is only part of the survey's aim and the greatest value of Kiwis Count is improved service delivery in the public sector. Government agencies use the Kiwis Count data to assist with service enhancements and design, and performance improvement.
The survey is carried out by the SSC and managed on our behalf by Nielsen, an independent research organisation. It was run previously in 2007 and 2009 as a point in time survey and is now a continuous monitoring survey, with invitations sent to selected participants each month.
The survey measures New Zealanders' satisfaction with 42 frequently used public services.
Kiwis Count: Quarterly Update 2
This report is the second quarterly update from the Kiwis Count survey and draws on the experiences of 1,161 New Zealanders who completed the survey between April 2012 and September 2012.
Kiwis Count: Quarterly Update 1
This report is the first in a series of quarterly updates from the Kiwis Count survey and draws on the experiences of 1,121 New Zealanders who completed the survey between February 2012 and June 2012.
Information for Survey Participants
Participants are selected from names on the electoral roll. Approximately 500 people will take part every quarter (three months) and around 2,000 every year. Information for people who have been invited to take part in the Kiwis Count survey is published here.
Survey Methodology
Technical information about the survey, including methodology, field work, the questionnaire and the response rate are available in the methodology report.
Related Data Files
This section is where you will find the data from previous Kiwis Count surveys. You will also find related information at www.data.govt.nz - this is a directory of publicly-available, non-personal New Zealand government held data and links to datasets held on other government organisation's websites.
All Kiwis Count survey datasets are in csv format and are available here.