Bibliography

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Colmar Brunton. Satisfaction and trust in the State Services - report. [now known as the Drivers Survey]. Wellington: State Services Commission, 2007. http://www.ssc.govt.nz/drivers-report

Corporate Leadership Council. The link between employee engagement and customer satisfaction. Confidential research report prepared for the Corporate Executive Board for the exclusive use of its members. August 2007

Gallup Organization. Gallup worldwide corruption index 2006. Princeton, NJ. http://www.newswire.ca/en/releases/archive/December2006/05/c3714.html

International Survey Research. Creating competitive advantage from your employees: a global study of engagement. Chicago: 2004. White paper available to registered members at http://www.isrinsight.com/

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State Services Commission. ARE you open? Accessible, Responsive and Effective State Services. Wellington: 2007. http://www.ssc.govt.nz/are-you-open07

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State Services Commission. Guide to online participation. Wellington: 2007. http://participation.e.govt.nz

State Services Commission. Learning and development framework. Wellington: 2007. Available for State sector employees at https://psi.govt.nz/ldf

State Services Commission. New Zealand State Services integrity and conduct survey. Wellington: 2007. http://www.ssc.govt.nz/survey-report-summary. Includes a full explanation of the 'six elements' referred to in the Trusted State Services chapter of this report. See also the Implementing the Code - Resources for Organisations section on the State Services Commission website at http://www.ssc.govt.nz/code-resources-organisations

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