Circuit Breaker Workbook - a front line approach to solving multi agency service delivery issues

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Circuit Breaker Workbook (PDF 1.6M)

Circuit Breaker Workbook - a front line approach to solving multi agency service delivery issues

Are you in an executive or management role, faced with a tough service delivery issue?
Circuit breaking is an approach for addressing an intractable frontline service delivery problem. This workbook guides a facilitator and team through a four month process. Published by the State Services Commission, July 2004. ISBN 0-478-24467-3, Crown copyright.

Media statement from the Minister of State Services
Briefing paper on the Integrated Services Delivery Programme.

Last updated 20/7/2004Plain text URL: http://www.ssc.govt.nz/circuit-breaker-workbook