Organisational structure and senior managers
See the organisational structure of the State Services Commission and the senior managers who lead our work groups.
State Services Commissioner and Head of State Services
Performance Improvement Programmes Group
- Deputy Commissioner: Jenni Norton
State Sector Results Group
- Deputy Commissioner: Ryan Orange
State Sector Reform
- Deputy Commissioner: Al Morrison
Organisational Strategy and Performance Group
- Deputy Chief Executive: Jacki Couchman
Legal and Integrity Advice Group
- Chief Legal Advisor: Gordon Davis
- Manager: Hugh Oliver
Mr Iain RennieState Services Commissioner and Head of State Services
Iain Rennie took up the position of State Services Commissioner on 1 July 2008, and was reappointed to serve a second term in the role on 1 July 2013.
The State Services Commissioner is a statutory appointment, made by the Governor-General on the recommendation of the Prime Minister.
In his role as the State Services Commissioner and as Head of State Services, Iain's role is to provide leadership and oversight of the State Services with the objectives of creating a culture of excellence and efficiency, stewardship, and maintaining high standards of integrity and conduct. In discharging this responsibility Iain appoints Public Service Chief Executives and manages their performance, and under the State Sector Amendment Act 2013, has greater responsibility for developing senior leadership and management capability, including appointments to key positions within the Public Service. He also holds a responsibility for driving State sector reform as head of the Executive Board - made up of the Chief Executives of State Services Commission (SSC), Department of Prime Minister and Cabinet (DPMC) and Treasury.
In his time as Commissioner, Iain has seen the creation of Better Public Services, the Performance Improvement Framework, the State Sector and Public Finance Reform Legislation, and is currently spearheading changes to the way leaders are developed within the public sector. These changes and programmes are contributing significantly to improve efficiency and encouraging better delivery and results for New Zealanders.
Iain has been in the Public Service since 1986. The bulk of his career has been spent at the Treasury where he was Deputy Secretary to the Treasury for nine years prior to taking up the position of Deputy State Services Commissioner in 2007. Prior to taking up the SSC appointment Iain participated in the strategic leadership of the Treasury - providing advice to the Minister of Finance on microeconomic and macroeconomic policy issues.
Iain has participated in two secondments to the DPMC, as Acting Director for the Policy Advisory Group in 2004, and as an Economic Advisor from 1990 to 1993. He was also seconded to the Office of the Leader of the Opposition as Economic Advisor from 1989 to 1990.
Iain has a BA (Hons) in Economics from Victoria University of Wellington.
Ms Sandi BeatieDeputy State Services Commissioner
Sandi was appointed Deputy State Services Commissioner on 1 April 2013. Prior to this she was on secondment to the SSC as a Deputy Commissioner and lead for the Sector and Agency Performance Group. Before joining SSC in 2011, Sandi was Deputy Chief Executive at the Ministry of Justice. She led collaborative efforts across the Justice Sector including strategy development and four-year Budget planning. Sandi has extensive experience in leading and implementing change and in her final months in Justice ensured the merger of the Legal Services Agency into the Ministry and the accompanying policy and functional changes. In mid 2009 she was seconded to the Department of Corrections for 18 months where she led a programme of work to lift departmental performance. She also led the contracting out of the management of Mt Eden prison to the private sector and laid the foundations for a public private partnership approach to the development of a new prison at Wiri.
Sandi has held senior roles in the private sector and local government. She was also a member of the Better Public Services Advisory Group.
As Deputy State Services Commissioner, Sandi continues to lead the Sector and Agency Performance Group and supports the Commissioner in the exercise of his statutory functions.
Ms Liz AndersonDeputy Commissioner, Sector and Agency Performance Group
Liz joined the Commission in August 2013. She is responsible for the Social sector portfolio.
Prior to joining the Commission, Liz was a Director of Liardet Advisory, where she worked with public and private sector clients on a wide range of assignments in infrastructure and procurement policy, performance improvement, commercial transactions, public and private sector governance advice and coaching.
Liz was also the Managing Director of Hyder Consulting (NZ) Ltd and a member of Hyder Australia's transport executive team primarily providing technical consulting services to governments and private companies across much of the globe. As a member of the New Zealand Board she undertook a full review of the New Zealand business and led its implementation.
In addition to her private sector roles, Liz has an extensive background in the transport sectors both here in New Zealand and overseas. This included senior roles in the Tasmanian Department of Infrastructure, Energy and Resources and with the New Zealand Ministry of Transport. As National Project Director she initiated and then led an Australian-wide initiative involving the Federal and State Governments - this work lead to the adoption of nationally consistent legislation and the establishment of a national certification agency.
Liz was also appointed as a member of the independent Ministerial advisory panel on the Waterview Connection Public Private Partnership (2008) and the Independent Ministerial Expert Advisory Group on Local Government Infrastructure Efficiency (2012-2013).
Mr Doug CraigDeputy Commissioner, Sector and Agency Performance Group
Doug joined the Commission following his return to New Zealand in November 2012. He is the Deputy Commissioner responsible for the Justice portfolio.
Doug spent two years working in Melbourne in the Victorian Public Service where he held roles as Executive Director, Industry, Workforce and Strategy and Director of Housing within the Department of Human Services. For six months Doug worked in the Department of Premier and Cabinet on the Victorian Government's Better Services Implementation Taskforce initiative which was modeled on New Zealand's Better Public Services work.
Prior to moving to Australia Doug spent 12 years with the Ministry of Social Development. Within the Ministry Doug held a variety of senior management roles including; Chief Legal Advisor, Director of the Office of the Chief Executive and Deputy Chief Executive.
Doug has served with the New Zealand Army as an Army Legal Service Officer and as a Territorial Forces Artillery Officer. Doug holds degrees in Law and Commerce from the University of Otago and worked as a lawyer in private practice in Dunedin prior to joining the Army.
Ms Liz SinclairDeputy Commissioner, Sector and Agency Performance Group
Liz rejoined the Commission in January 2012 on a two year secondment from the Ministry of Justice as Deputy Commissioner in the Sector and Agency Performance Group. She has portfolio responsibilities for the Ministry of Business, Innovation and Employment (MBIE) and Te Puni Kokiri, is Assurance Lead on MBIE and part of the central agency team working with the business facing sector on Result 9.
Liz's first job out of university was in the State Services Commission as an Assistant Advisory Officer in 1983 (when it was in the Reserve Bank building the first time!)
She had 4 years at SSC then 17 years in Inland Revenue in a range of corporate services and operational roles, including 8 years at Deputy Commissioner level. In 2003 she was part of the new Executive Team appointed following the merger of the Ministry of Justice and the Department for Courts. Liz was responsible for the operational areas of Justice, - fines collection and enforcement, and the support services for all New Zealand's Courts and Tribunals, including the Waitangi Tribunal and the Coronial Service.
In both Justice and Inland Revenue, she led major change programmes to improve operational services such as the introduction of call centres, e-filing for employer returns, removal of the IR5 filing requirement for PAYE taxpayers at Inland Revenue, and the implementation of a new national operating model for the Collection Service, video-conference hearings and a national transcription service in Justice.
Liz is a mainlander, with an Honours degree in history from the University of Otago. She is a past President of the NZ Institute of Public Administration (now IPANZ).
Ms Jenni NortonDeputy Commissioner, Performance Improvement Programme Group
Jenni Norton is Deputy Commissioner, Performance Improvement Programme Group at the State Services Commission (SSC). This group is responsible for the Performance Improvement Framework (PIF) and Major Project Monitoring and Gateway. The PIF is a joint Central Agency initiative to help senior leaders drive performance improvement across the State Services. The PIF is a:
- diagnostic tool for Chief Executives of State Services agencies to drive the most impactful improvements in agency and cross agency performance
- tool for Central Agencies to have a view of and drive the most impactful improvements in overall system performances
- tool to provide Ministers, the public and other stakeholders with assurance that the most impactful improvements in agency performance and across the system are occurring.
Jenni leads the PIPG Team who are, among other things, responsible for overseeing and developing the PIF model and managing and delivering PIF Reviews in State Service agencies. Before leading this team, Jenni was a Deputy Commissioner, Chief Executive and Agency Performance.
Prior to working at the SSC Jenni held senior management positions in the Social Service, Tertiary Education and Justice sectors. She is also currently a Director on the New Zealand Opera Board, St Johns and is a trustee of the Territorial Forces Employer Support Council.
Mr Ryan OrangeDeputy Commissioner, State Sector Results Group
Ryan Orange commenced as Deputy Commissioner at the State Services Commission in May 2011. Ryan leads the State Sector Results Group which drives improvements in the design of New Zealand's State sector system and tells the system performance story.
Ryan has been working on reform of the State sector system since May 2010. He was a member of the Better Public Services Secretariat and earlier Future State teams and led the joint Central Agency team to deliver the Better Public Services policy and legislative change proposals.
Previously, Ryan was General Manager of the Medium Term Strategy Unit at the Ministry of Social Development. Responsibilities in this role included being Secretary to the Social Sector Forum and the Whanau Ora Taskforce.
Ryan has also worked for the South Australian and Victorian WorkCover authorities and for the global consulting firm McKinsey & Company.
Ryan has an MPhil in International Relations and an MSc in Comparative Social Policy both from the University of Oxford where he was a Rhodes Scholar and a BA(HONS) in International Relations from Victoria University of Wellington.
Mr Al MorrisonDeputy Commissioner, State Sector Reform
Al Morrison commenced as Deputy Commissioner at the State Services Commission
in September 2013. Previously, he was at the Department of Conservation starting
in 2002 and was appointed as Chief Executive and Director General in November
2006. He led the department through a period of significant change to expand
conservation achievement and engagement beyond the department's core work.
Al is an alumnus of the Public Service Executive Leadership Programme,
current Business Central Board member, and former Leadership Development Centre
Ms Jacki CouchmanDeputy Chief Executive, Organisational Strategy and Performance Group
Jacki joined the Commission as Deputy Chief Executive in February 2012. In this role she supports the Commissioner with strategic and operational aspects of the running of the Commission.
Jacki has worked in a number of public service agencies including the Department of Internal Affairs, Department of Building and Housing, Department of the Prime Minister and Cabinet, Department of Labour and Ministry of Social Development. She has worked in operational, legal, policy, change management and general management roles.
Prior to joining the Commission Jacki worked at the Ministry of Social Development where she was a General Manager, worked in strategy and organisational development, and was seconded to other agencies to develop and implement change. Jacki has also worked as a litigator in private practice and in parliament for a number of Ministers.
Jacki holds LLB (Hons) from Victoria University, an Executive MBA from University of Queensland/Melbourne Business School and is a qualified executive coach.
When she is not at work Jacki likes to garden with her husband, sit in the sun and play Lego with her four-year-old son (sometimes all at the same time).
Mr Gordon DavisChief Legal Advisor
Gordon Davis is the Chief Legal Advisor to the New Zealand State Services Commission and manages the Legal & Integrity Advice Group. This group provides legal advice across the State services portfolio interests and manages the State Services Commission's integrity and conduct programme. Gordon commenced his career in private legal practice with a litigation focus and became managing partner of the law firm he was a member of. Following a period as solicitor general of the Cook Islands, Gordon worked as a legal consultant in the Pacific and Africa and remained actively involved in international consulting assignments following his return to private practice in New Zealand. Gordon joined the State Services Commission in 2006 and is a member of the Commission's senior leadership team.